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White Paper | Presented by Qubole Inc

Big Data Buyers Guide

The cloud and big data are really a perfect match as the dynamic scalability and affordability of the cloud match well with the massive scale and "bursty" nature of resources that are required for big data analytics. Whether you are just evaluating cloud big data platforms or already running big data in the cloud - this guide is for you.

White Paper | Presented by Qubole Inc

Data Warehouses vs Data Lakes A Primer

What distinguishes a data lake from a data warehouse? Do you need to choose or do you need both? What are current best practices for setting up the relationship between a data warehouse and a data lake? We answer these questions and more, and explain why augmenting your existing data warehouse with a data lake is the best path to take given the current state of maturity of the various technologies.

White Paper | Presented by CloudCraze

Why Digital Will Become the Primary Channel for B2B Engagement

For the first time in history, nearly half of B2B organizations offer their full suite of products online. This digital shift has led to explosive growth for companies who have invested in an eCommerce channel. Learn more from a survey of 400+ manufacturing and B2B consumer packaged goods (CPG) decision makers. Download the report now.

Quality Management Powered by Omnichannel Analytics: Better Together

In this webinar we will look at the benefits of operationalizing customer and agent analytics with a worthwhile quality program in order to get the most of your analytics.

White Paper | Presented by ServiceChannel

5 Perils of Outsourcing Your Facilities Management

Whether you currently outsource your facilities program or are considering it, you need to know what this approach really costs - and beyond just the actual dollars. Find out what's at risk from outsourcing your facilities management and the alternatives you should consider in this new eBook.

Masiello Group Case Study

The Masiello Group, a large regional provider of real estate and home ownership services, turned to Windstream for a flexible, scalable solution to connect their business with multiple offices across four states. In this case study video, hear how Windstream leveraged Ethernet, Data Center Solutions, UCaaS and Managed Network Security to optimize communications and collaboration.

NICE Webinar: The Uberization of Scheduling

In the age of Uber and the sharing economy, workplace flexibility is a top priority. In fact, schedule flexibility is such a high priority that many employees consider it a critical aspect of their compensation package. This new reality is changing the way contact centers schedule their employees; an innovation which is empowering and engaging the workforce.

Quality Management Powered by Omnichannel Analytics: Better Together

In this webinar we will look at the benefits of operationalizing customer and agent analytics with a worthwhile quality program in order to get the most of your analytics.

UCaaS Solutions Brochure

Unified Communications as a Service (UCaaS) from Windstream is a robust, sophisticated solution on a single unified platform hosted in an enterprise-class data center and accessible through the cloud.

White Paper | Presented by Smarsh

3 Ways Text Messaging Exposes Financial Services Firms to Massive Risk

While texting is intuitive and reliable, it can pose serious litigation or reputation risks if employees are conducting business conversations without clear policies and supervision. Read this guide to understand the ways companies are exposed to risk through texting and how you can reap the benefits of text message archiving with implementation of smart policies and solutions.

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